Wind River Support Network

HomeOpen a Support Case

Open a Support Case

How to use this form:

  • Use this form to open a support case only if you are unable to do so through the regular site.
  • You may attach files after submitting the form and a case has been created.

Contact Information

Defense Item Classification

* Will you be providing Wind River any technical data that is restricted under the International Traffic in Arms (ITAR) regulations or considered Controlled Defense Information (CDI)?

Information posted in this case is open to both U.S. and non-U.S. persons. Do not upload any technical data or documents that are subject to the U.S. ITAR or other defense export restrictions. All ITAR-controlled and/or defense-related technical data shall be specifically marked as such and should only be provided using secure communication methods approved by Wind River.

* Do any of your questions relate to the use of our Wind River products in a military, defense, or space item?

* If you are in the United States, please answer.

Does your company require Wind River to provide support services to any non-US Persons (Foreign Nationals) in response to this support request?

Due to U.S. export restrictions, any questions that are directed toward specific implementation of the Wind River product in a military, defense, or space item may result in an ITAR Defense Service and require authorization from the U.S. Government.

Product Information


  • Legacy products and versions require active Long Term Support entitlement to get support.
  • End Of Life products and versions are supported by Professsional Services team and require active EOL-support entitlement.
  • Refer to Product Lifecycle for product status


Enter any internal project name you would like associated with this case.

Problem Description

Describe the problem as fully as possible.
Live chat
Online